top of page

Delivery

Cold Weather Considerations
In colder months, dispatch delays due to overnight low temperatures are rare, as we provide heat packs free of charge when necessary. Delays are more likely to occur if delivery companies experience disruptions due to snowfall or icy conditions. If this applies, a notification will be posted on our homepage.

​

Hot Weather Considerations
Unfortunately, cooling a parcel during extreme heat is more challenging than warming it. In the summer, orders may be delayed during heat waves to protect live animals. If this is the case, a notice will appear at the top of our homepage. For customers in warmer climates, please be aware that delivery may be postponed for extended periods until temperatures are safe for animal transport.

​

Once your order has been shipped, you will receive a confirmation email with tracking information. These precautions are in place to ensure your queen ants, colonies, or isopods arrive healthy and safe.

UK Orders

All U.K. orders are shipped via Royal Mail, with two options available at checkout: Tracked 24 and Next Day Delivery by 1 PM. Orders placed before 12 PM on weekdays (Monday to Friday) are shipped the same day unless otherwise noted on our homepage. On exceptionally busy days, dispatch may be delayed by one day. Please note that orders are not shipped on weekends (Saturday and Sunday) to avoid live animals being held at sorting offices.

​

Species-Specific Delivery
Certain sensitive species will only be eligible for Royal Mail Next Day Delivery by 1 PM to ensure their safe and healthy arrival. Although both delivery options may appear at checkout, they will be priced the same, and we will ship using the fastest available option. We kindly ask that you are available to sign for these deliveries, as missed deliveries that result in overnight stays at sorting offices may void the “alive upon arrival” guarantee if the package cannot be delivered immediately or left safely.

 

EU Orders

 Orders placed between Monday and Wednesday will be dispatched the same day if ordered before 10 AM. Orders placed after 10 AM will be dispatched the following day. The cut-off time for same-week dispatch is 10 AM on Wednesday. Orders placed after 10 AM on Wednesday will be dispatched the following Monday.

 

Important Notes

Please note that import fees are not reimbursed by AntsDavey, as we have no control over these charges.

This schedule ensures your ants do not spend the weekend in transit or at a sorting facility. The dispatch timing may also depend on whether your order contains live ants and how sensitive the species is. It may also depend on the delivery service chosen upon checkout. Additionally, we may adjust dispatch schedules for the safety of the species, especially if delivery services are experiencing delays or if the species requires special care during transit.

 

We primarily use UPS for most orders, ensuring reliable service. In cases where urgent delivery is required, we may use FedEx to expedite the process.

If you have any questions or need clarification regarding your order’s dispatch, feel free to Contact Me.

​

bottom of page